Frequently Asked Questions
For all you need to know, from placing an order to arranging a delivery.
If we haven't answered your question here, contact us and our friendly staff will be happy to help.
Contact Us
Placing Orders and Purchasing
How do I ask for a quote or make an order?
The easiest way to order is via email at sales@ardmorenurseries.co.nz. This inbox is monitored continuously and we do our best to get back to you within 1-2 business days. To help us provide the best response, please let us know when the plants are required, pot sizes or plant height requirements, quantities, and if are happy for us to offer substitutes. You can also call us on 09 292 8661.
What about ordering field plants?
Our field grown plants are dug to order from Autumn to Spring. It's best to get your orders in early in the season as stock does sell out. You can indent (pre-order) stock at any time throughout the year, we can then discuss availability, size, price, and delivery date once the season commences. If you've never planted a field grown plant balled in hessian before we can provide guidance. They represent good value for money and avoid plastic waste. Find out more about field plants in our blog post here
Is there a minimum order quantity or a need to order ahead?
No, you can buy as few or as many plants as you like, whenever you like. We are a speculative grower rather than a contract grower, giving you the the flexibility to choose from whatever we have available.
How can I pay for my plants?
Payment can be made at the nursery with EFTPOS and credit cards (surcharge applies). You can also pay directly into our bank account. Payment is required before the plants leave the nursery unless you have a credit account.
How does your pricing work? Do you offer discounts for bulk purchases?
The prices of our plants vary based on the costs of growing, as well as pot size. Some varieties are much slower growing, expensive to source, or require a lot more husbandry than others (such as trimming and staking). For a current price on a specific plant please refer to our current Trade List or contact our friendly sales team.
We don't offer bulk discounts but we have great competitive wholesale pricing for our Trade Customers.
Do I need an account to buy plants? How do I get an account?
We collect some basic details from anyone making a purchase, and set you up with a "Pay as you Go Account". Ask us for an application form. After you have been trading with us for 6 months on a pay as you go basis, you can apply for a credit account if you want one. Note that we expect three trade references with a least 6 months trading history as part of any credit application. Applications will be processed within one month of being received.
Do you sell to the public?
No we sell to businesses and government organisations. Our plants are available through many retail garden centres throughout New Zealand and are sourced and planted by many landscapers. We ask new customers for their business name and GST number.
It's best to deal directly with a landscaper, check out the Master Landscapers website for our top picks. Or alternatively, Go Gardening is a really great resource to help you with finding a retailer. Click on the images below to find out more.
Delivery and Collection Options
Can you deliver directly to our client's site?
Yes, we have two trucks that take PLT trolleys for delivery around Auckland on a weekly basis, and Waikato and Tauranga every fortnight. We do deliveries in certain areas at set times, if you have a specific day you would like your order delivered let us know, and we will do our best to accommodate you. If you are outside our delivery areas we have a selection of dedicated plant carriers that we can book for you.
Can I come to the nursery and select my own plants?
Yes! You're welcome to come in any time during our opening hours, no appointment necessary. Our driveways our wide enough for most vehicles, trailers and even some smaller trucks, so you can drive around and load plants straight into your vehicle. You also have the option of wandering around on foot, making use of our barrows to cart your plants around. Please report to the office first on your arrival. All visitors are required to sign in for bio-security, and health and safety reasons.
Can you put plants aside for me?
Yes, if time isn't on your side, we are happy to have our dispatch team pick, groom, and have your order ready to collect. Please give us as much notice as possible. For long term holds, please contact us for details. We can only hold plants for a maximum of 3 months.
Plant Info
What size plants do you grow?
Our pot sizes range from 1.25L to 45L in containers, and 30cm to 3m in the field (open ground). Container plants are available year-round whereas field plants are only lifted during the winter months.
Is there a list of all your plants?
Not really because it's constantly changing! We grow over 1,000 varieties of plants from trees to perennials and all sorts of other forms, both native and exotic. Email sales@ardmorenurseries.co.nz if you would like to sign up to our monthly availability list. Always feel free to contact us to quote on whatever plant lists you have, we may be able to suggest a substitute for plants we don't grow, or currently don't have ready for sale.